Rosanne D'Ausilio, PhD

ROSANNE D'AUSILIO, Ph.D., is an industrial psychologist, consultant, best-selling author, executive coach, customer service expert, Call Center expert on the people side, and President of Human Technologies Global. Known as 'the practical champion of the human,’ in a high-tech world, she authors 15 mostly non-fiction books. Her first book was Wake Up Your Call Center: Humanize Your Interaction Hub now in its 4th edition. This is Rosanne’s first memoir--A very different genre. Learn more at https://www.drrosanne.com Rosanne splits her time between Northern Virginia and the Caribbean and can be found doing Zumba nearly every day. It’s her body/mind/spirit dance.